FAQ

Welcome to the Zupraa FAQ section. Find answers to common questions about orders, shipping, returns, payments, and more.

1. How do I place an order on Zupraa?

Simply browse our products, add your selected items to the cart, and proceed to checkout. Follow the steps to complete your purchase securely.

2. What payment methods do you accept?

We accept:

  • Credit/Debit Cards

  • UPI

  • Net Banking

  • Wallets

  • Cash on Delivery (COD)*

*COD may include an extra fee.

3. When will I receive my order?

Delivery time depends on your location:

  • Metro Cities: 3–5 business days

  • Other Areas: 5–8 business days
    You will receive a tracking link once your order is shipped.

4. How can I track my order?

After your order is shipped, you’ll receive a tracking ID by email or SMS. Use the link to track your order in real time.

5. Can I cancel or change my order?

Orders can be cancelled or modified within 1 hour of placing them. Please email us at zupraa8@gmail.com as soon as possible.

6. What is your return and refund policy?

You can request a return or refund within 7 days of delivery if the item is damaged, defective, or not as described. Visit our Refund Policy page for full details.

7. Do you offer free shipping?

Yes! We offer free shipping on all prepaid orders above ₹999. Standard shipping charges apply to orders below ₹999.

8. Is it safe to shop on Zupraa?

Absolutely! We use secure payment gateways and encrypt your data to keep all transactions safe and private.

9. Do you deliver everywhere in India?

Yes, we deliver across most locations in India. Remote or restricted areas may experience slight delivery delays.

10. Need help with something else?

Feel free to contact our support team:
📧 Email: zupraa8@gmail.com